We take care of your satisfaction: for this reason, we try to be as fast and reliable as possible, not only during the product ordering phase on the website, but also during the delivery phase.
During the purchase process you are provided with some useful information:
- Shipping time
- Shipping cost
- Delivery methods
The availability of the goods is always indicated on the product detail page and in the cart.
Besides the availability, there are also information relating to the expected date of shipment: remember that this date may vary based on the payment method chosen.
There are several levels of availability:
- Available: the product can be ordered immediately and will arrive to you in a short time.
- Limited availability: we have a limited quantity of the product in stock. Order it now, so you don't run out!
- Not available: the product is temporarily out of stock but if you want, we can notify you when it will be available again. Enter your email address and we will notify you as soon as the product is back in the catalogue.
The pages of our catalogue indicate also the expected delivery date for a certain product indicated, next to availability.
In order to establish the date on which the goods are delivered, in addition to availability, you must also take into account the time required to manage the order and the time it takes for the courier to deliver it.
The orders with the fastest delivery are those made with online payment (credit card, PayPal or cash on delivery to the courier) and with the method of delivery by express courier.
How are shipping costs calculated?
The transport cost depends on the weight/volume of the products purchased, but it may vary by selecting additional services, such as delivery to the floor, installation, reprogrammed delivery.
Don't worry, you can constantly monitor the final price since the cost details will always be updated in the cart as you make your choices.
How does delivery work?
The delivery method available at Carelettronica.com is:
- Express Courier
All products sold on carelettronica.com are new and come with a guarantee.
Our priority is customer satisfaction even after purchase!
Before returning the goods to Carelettronica.com, be sure to read the conditions of sale.
The customer is required to accurately examine the goods received at the time of delivery and to communicate in detail to Carelettronica.com, within 8 (eight) days of delivery, any defects found - or verifiable - on the outcome of this examination, namely to propose any other complaint in relation to the products.
No item will be returned without the receipt of the return authorization number by Carelettronica.com. This authorization will have a duration of 1 month from its issue. Returns are not allowed for software, for calibration services, for products marked with the "P" symbol and for products related to the extended offer (noncatalog), except for errors not attributable to the Customer. The products to be returned to Carelettronica.com must be packed in such a way as to preserve the integrity of the original packaging. They must not have been used and must be returned in the same conditions in which they were received.
Products returned under warranty
If possible, Carelettronica.com will replace the products, reimburse the relative price or make use of the assistance of partners selected by the manufacturers for the repair of the same, if, despite a correct and diligent use by the customer, defects are found.
How to make a return?
- Click on the following link “My Account”.
- Once logged in, you will find your order history for the previous 13 months. Select the order
- containing the products to be returned and click on the link supplied.
- If the order was placed online, you will find all the information already filled in. Check the correctness of the data, select the reason for the return and send your request.
- In the case of orders placed by fax, telephone or e-mail, you will be provided with a white form at the bottom of the page, which must be completed with the requested data.
- After completing the online return request, you will receive an e-mail notification with the label to be used for the return and the return authorization number to be attached to the goods together with the return note on letterhead.
- Email us to email@example.com indicating the order references, the details of the products to be returned and the motivation.
An always friendly and helpful Customer Service will be happy to collect and manage requests for help.
Contact us at +393312362964
Via Montello 79
76123 Andria (BT)
Indicate the return authorization number clearly visible on the outside of the package.
Call us at +393312362964.
Write your questions in the website live chat. One of our qualified technicians will answer you as soon as possible.
Assistance via WhatsApp
Write us your questions on WhatsApp to the number +393312362964.
Assistance via email
Send your request to our e-mail address: firstname.lastname@example.org.