Right of withdrawal
Our priority is customer satisfaction even after purchase!
Before returning the goods to Carelettronica.com be sure to read the conditions of salee conditions of sale.
The customer is required to examine the goods received accurately at the time of delivery and to communicate in detail to Carelettronica.com, within 8 (eight) days of delivery, any defects found - or found - on the outcome of this examination, or to propose any other complaint in relation to the products.
No items will be returned without the receipt of the return authorization number by Carelettronica.com. This authorization will have a duration of 1 month from its issue. Returns are not permitted for software, calibration services, for products marked with the "P" symbol and products related to the extended offer (extracatalog), except for errors not attributable to the Customer. The products to be returned to Carelettronica.com must be packed in such a way as to preserve the integrity of the original packaging, they must not have been used and must be returned in the same conditions in which they were received.
Returned under warranty
If possible, Carelettronica.com will replace the products, reimburse the relative price or make use of the assistance of partners selected by the manufacturers for the repair of the same, if, despite a correct and diligent use by the customer, defects are found.
How to make a return?
- Click on the following link “My Account”.
- Once logged in, you will find your order history for the previous 13 months, select the order containing the products to be returned and click on the link next.
- If the order has been placed online, you will find all the information already filled in, check the correctness of the data, select the reason for the return and send your request.
- In the case of orders placed by fax, telephone or e-mail, you will be presented with a white form at the bottom of the page, which must be completed with the requested data.
- After completing and completing the online return request, you will receive an e-mail notification with the label to be used for the return and the return authorization number to be attached to the goods together with the return slip on headed paper.
- Write to firstname.lastname@example.org indicating the order references, the details of the products to be returned and the motivation.
An always friendly and helpful Customer Service will be happy to collect and manage requests for help.
Contact us at +393312362964
Via Montello 79
76123 Andria (BT)
Indicate the return authorization number clearly visible on the outside of the package.